portfolio and CV
Extreme Project Management
with 5 star customer service
2024
Directed over 30 tours since the Pandemic for EF and Arena/Leger.
Started to fly a drone and since 2022 & I have been conducting STEM tours, coding, and photography along the cultural immersion.
published here with excellent feedbacks
www.robertlive.com
2019
6 Educational Tours Directed:
Ireland England France Germany Switzerland Poland Hungary Austria
30-45 overseas students and teachers per tour
Teaching European History, Cultural immersion, All Explorica tours are fully inclusive and expertly designed to immerse participants in the local culture while introducing them to the people, places and experiences that make each destination unique.
All my managed tours rated
" EXCELLENT"
2018
Provided translation services for
Independent Tour Director
A tour director is the one responsible for logistics, confirmations, planning, damage control, and group dynamics. They also give commentary on history and culture immersion, travelling and leading with the group on the tour, which usually covers multiple countries in a 2 week period.
Special D-Day tours conducted
allEXCELLENT rating.
Trained as a Professional Portrait and Group photographer.
Worked with several Welsh Schools and Nurseries in the 2017-2018 season.
Enhanced DBS Certificate Working with Childforce
2017
Copper Bar by Boss Brewery
Swansea
General manager as Independent Consultant
3 months project to upgrade a city center coffee shop and bar.
Health and Safety, staff training and recruitment, brand management.
Full Google Coud CRM implementation and EPOS upgrade.
Sound and visual installations.
SITel - Virgin Media
Swansea, Wales
Retention Executive
Customer Service Professional Academy training done.
2016
delivered two project in Pembrokeshire and one in Swansea
A historic fish & chips shop to turn it in to a great Seafood Restaurant.
Something’s Cooking Restaurant, Pembrokeshire
Freelance designer and Catering Standards Advisor
Introducing an up to date catering system and set up standards
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Tasks done:
Full design upgrade
Cloud CRM system implemented
Administration system upgraded.
Experimental visual solutions
Brand management
Digital Marketing
360 and Virtual reality cut for the "SuperWales Project Pembrokeshire Chapter"
May
New Bar Opening at Swansea Marina
2015 October - 2016 March
the SWiGG Bar (Swansea Marina) Lead Consultant & General Manager
Setting up a new continental style wine bar / deli.
Full stack project management
Completed tasks by me:
Develop the concept & product line,
source suppliers, liaise with builders,
recruiting staff, training staff,
health and safety measures,
menu and website design, video animations,
music server,
licensing.
All the way to opening and the first 3 weeks of successful business while act as general manager.
Food Hygiene Certificate (supervisor)
Personal License for Alcohol Sales
Barista training - Bewley’s
The bar opened at 15th of March with a fantastic reviews.
I handed over the bar at 1st of April to the management I trained.
2010 - 2015
Swansea & Birmingham
Working on my SwissIT & SuperWales projects
Various IT, Digital Media, CRM, Brand Management related projects.
Translation and Integration Consultancy
for companies and organisations:
Press and media
2009
Gibraltar & Spain
Club 55 Exclusive Private Member Club, Gibraltar
Introduced an up to date communication and entertainment system.
To establish Silver Service standards and Brand management consultancy.
Silver Service
Cohibas
LaRoche Training
Introduced a new cloud based administration system and Brand management program while managed to finish Gibraltar Simplicity Project for Panoramio
VGT and linguistics test passed (Madrid)
2008
Pembrokeshire
6 month project , 2nd invitation
Something’s Cooking Restaurant (Pembrokeshire - Letterston)
and work on my own Pembrokeshire Simplicity Project,
with photoshots for Panoramio as a Google Local Guide
2007
Switzerland
Independent Tour Director Certificate
Globus – Cosmos Travel (Switzerland)
Managed and organised eight 14 day coach tours with an average of 35 people per tour, through six countries around Western Europe. Another three tours were managed in Scandinavia for the Globus Cosmos Travel Switzerland.
● joining the group at the start of their journey, welcoming them, and announcing details of travel arrangements and stopover points
● making sure all travel arrangements run according to plan, and that the accommodation, meals and service are satisfactory
● helping with passport and immigration issues
● promoting and selling excursions to tour members
● organising entry to attractions and additional transport, such as car hire
● keeping records, handling tour budget,
France - Netherlands - Germany - Italy- Austria - Switzerland - Sweden - Denmark - Norway
2006
Pembrokeshire & London
Something’s Cooking Restaurant (Pembrokeshire - Letterston)
Full Face-lift , catering standards training, barmen
Introduced and supported an audiovisual and a PDA ordering system in Pembrokeshire (2300 landscape photograph made to Panoramio).
more details
2004 - 2005
London
Grange Hotels LTD London
Grange City Hotel 5* / Grange Holborn Hotel 5*
IT support technician
Conference and Banqueting support (IT and AudioVisual)
Technical support for guests
Network support.
Customer service.
Establish and support new communication channels, for example, Intranet systems, VoIP and videoconferencing equipments.
1998 - 2004
Budapest
Notebookworld LTD Budapest 2003 - 2004
Web design, marketing and notebook sales
Axelero Internet Service Provider PLC. Budapest 2001 - 2003
Call Centre , Operator - Technical Support for business clients
1997 - 1999 : A-Level Jokai Mor High School , informatics branch (Hungary)
1994 - 1997 : Ady Endre Academic Grammar School, literature – communication branch (Hungary)
1986 - 1994 : Bekessy Bela Primary School for development of abilities (Hungary)
*All the content on this website are created by me, including the photos, videos, animations.